Rupert and Company - Guides to a Changing Workplace

	Amgen Avid Technology Memorial Sloan-Kettering Bristol-Myers Squibb Horne Sodexo RSM McGladrey			Sodexo - Informal Flexibility *Applying structure and tools to the stream of daily flex requests*
				Client Challenge Sodexo is a food and facilities management company with over 100,000 employees. In the course of planning their FWA rollout using the FlexWise™ toolkit, the HR and Diversity leadership were concerned that in their operating environment thousands of people needed informal flexibility on a regular basis – and there was no consistent guidance on how to best negotiate such arrangements. It was agreed that once formal FWAs were launched, a creative approach to informal flexibility should follow. FlexWise™ Intervention R&C was asked to participate in the diagnose-design-deliver process with a cross-functional group, FIT – the Flexibility Implementation Team. A best practices model was developed to guide the practice of informal flexibility within the firm. R&C developed a set of complementary online guidance based on its FWA guidelines. This tool offers a simple negotiating model and standards for success. Organizational Outcome The integrated formal/informal flexibility websites were unveiled in a 2009 relaunch of the company’s “Flexibility Works” initiative. The formal tools had already been well-received and led to considerable FWA usage, and the early reception for the informal tool was equally positive.